When you send feedback about an app, the closing line and any follow-up message are just as important as the main point. A weak or unclear ending can make your feedback feel unfinished, while a strong closing helps the developer understand your next step or your overall feeling. This guide focuses on how to end app feedback messages naturally and how to write polite follow-ups when you need to check on a response or add more information.
Quick Answer: How to Close App Feedback Messages
Use a closing line that matches your goal. If you want a reply, say something like “I look forward to your update.” If you are just reporting a problem, “Thank you for looking into this” works well. For follow-ups, keep it short: “Just checking if you had a chance to see my previous message.” Always match your tone to the situation—polite and direct is usually best.
Why Closing Lines Matter in App Feedback
Many learners focus only on the main feedback and forget the ending. A good closing line does three things: it shows your attitude (patient, urgent, or helpful), it tells the reader what you expect next, and it leaves a positive impression. In app feedback, developers often read many messages, so a clear closing helps yours stand out as thoughtful and easy to answer.
Types of Closing Lines for Different Situations
1. Closing When You Expect a Reply
If you want the developer to write back, your closing should invite a response without sounding demanding.
- Formal: “I would appreciate your feedback on this matter at your earliest convenience.”
- Informal: “Let me know what you think when you get a chance.”
- Neutral: “Looking forward to hearing from you.”
When to use it: Use these when you have asked a question or suggested a feature and want a direct reply.
2. Closing When You Are Just Reporting a Problem
Sometimes you only want to report a bug or issue and do not need a personal reply. These closings are polite but final.
- Formal: “Thank you for your attention to this issue.”
- Informal: “Thanks for checking it out.”
- Neutral: “Thanks for looking into this.”
When to use it: Use these when you are submitting a bug report or feedback that does not require a conversation.
3. Closing When You Are Thanking the Developer
If the developer already helped you or fixed a problem, a thank-you closing is appropriate.
- Formal: “I am grateful for your prompt assistance.”
- Informal: “Thanks a lot for the quick fix!”
- Neutral: “Thank you for your help.”
When to use it: Use these after a problem has been resolved or when you are acknowledging good service.
Comparison Table: Closing Lines by Tone and Purpose
| Purpose | Formal | Neutral | Informal |
|---|---|---|---|
| Expect a reply | I would appreciate your feedback. | Looking forward to hearing from you. | Let me know what you think. |
| Report a problem | Thank you for your attention. | Thanks for looking into this. | Thanks for checking it out. |
| Thank the developer | I am grateful for your assistance. | Thank you for your help. | Thanks a lot for the quick fix! |
| No reply needed | I trust this information is helpful. | Hope this helps. | Just wanted to let you know. |
How to Write Follow-Up Messages for App Feedback
Follow-ups are necessary when you have not received a reply after a few days or when you want to add new information. The key is to be polite and not pushy.
Follow-Up After No Reply
Wait at least 2-3 days before following up. Start by referencing your previous message.
- Formal: “I am writing to follow up on my previous message regarding the login issue. I would appreciate any update you can provide.”
- Neutral: “Just checking in on my earlier feedback about the search function. Any news?”
- Informal: “Hey, just wondering if you saw my last message about the crash. Thanks!”
Follow-Up to Add More Information
If you forgot to include a detail, send a short follow-up with the missing information.
- Formal: “I would like to add that the problem occurs only when using Wi-Fi. Please see my original message for full details.”
- Neutral: “Just wanted to add that I am using version 3.2. Hope that helps.”
- Informal: “Oh, and I forgot to mention—this happens on my tablet too.”
Natural Examples
Here are complete examples of app feedback messages with closing lines and follow-ups.
Example 1: Bug Report with Follow-Up
Original message:
“Hi, I noticed that the app crashes every time I try to upload a photo. I am using an iPhone 12 with iOS 17. Please look into this. Thank you for your attention to this issue.”
Follow-up (3 days later):
“Hello, I am following up on my previous message about the photo upload crash. I have also tried restarting the app, but the problem continues. Any update would be appreciated. Thanks.”
Example 2: Feature Request with Polite Closing
“I would love to see a dark mode option in your app. It would make nighttime reading much easier. Thank you for considering my suggestion. I look forward to your update.”
Example 3: Thank-You Message
“Thank you for fixing the payment issue so quickly. The app is working perfectly now. I really appreciate your help.”
Common Mistakes in Closing Lines and Follow-Ups
- Being too vague: “Talk to you later” is too casual for most app feedback. Use a clear closing like “Thanks for your help.”
- Forgetting to include your name or ID: Always end with your username or email if the platform requires it. Example: “Best regards, Sarah (user ID: sarah123).”
- Following up too soon: Sending a follow-up within a few hours can seem impatient. Wait at least 2-3 days.
- Using aggressive language: “I need an answer now” is rude. Instead, say “I would appreciate an update when you have time.”
Better Alternatives for Common Closing Phrases
Some closing phrases are overused or unclear. Here are better alternatives.
- Instead of: “I hope to hear from you soon.”
Use: “I look forward to your reply.” (More direct and confident.) - Instead of: “Thanks in advance.”
Use: “Thank you for your time.” (More polite and less presumptuous.) - Instead of: “Let me know.”
Use: “Please let me know if you need more details.” (More helpful and specific.)
When to Use Formal vs. Informal Closings
Use formal closings when you are contacting a company for the first time, reporting a serious bug, or making a formal complaint. Use informal closings when you have already exchanged messages with a developer, or when the app’s support team uses a casual tone. Neutral closings work in almost any situation and are the safest choice for learners.
Mini Practice Section
Test your understanding with these four questions. Answers are below.
Question 1: You reported a bug three days ago and have not heard back. Write a polite follow-up message. Include a closing line.
Question 2: You want to thank a developer for fixing a problem quickly. Write a short thank-you message with an appropriate closing.
Question 3: You are suggesting a new feature and want a reply. Write a closing line that invites a response.
Question 4: You are reporting a problem but do not need a reply. Write a closing line that ends the message politely.
Answers:
Answer 1: “Hello, I am following up on my message from Tuesday about the app crashing when I open the settings menu. I have attached a screenshot. I would appreciate any update. Thank you.”
Answer 2: “Thank you so much for fixing the login issue. The app is working great now. I really appreciate your quick help.”
Answer 3: “I hope you will consider adding a bookmark feature. I look forward to hearing your thoughts.”
Answer 4: “Just wanted to report that the search bar is not working on my device. Thanks for looking into this.”
FAQ: Closing Lines and Follow-Ups in App Feedback
1. How long should I wait before sending a follow-up?
Wait at least 2-3 business days. If the issue is urgent, you can mention that in your original message, but still give the developer time to respond.
2. Can I use the same closing line for every message?
It is better to match your closing to the situation. Using the same line every time can feel robotic. Choose a closing that fits whether you expect a reply, are thanking someone, or are just reporting a problem.
3. Should I include my contact information in the closing?
Only if the app’s feedback system does not automatically include it. In most cases, your username or email is already attached. If you are unsure, add your user ID or email after your closing line.
4. Is it okay to use emojis in closing lines?
It depends on the app’s culture. For casual apps or when you have an existing friendly relationship, a simple smiley face (like 🙂) can be fine. For formal feedback or first-time contact, avoid emojis.
Final Tips for Better Closings and Follow-Ups
Keep your closing line short and clear. Avoid adding extra information at the end that belongs in the main body. For follow-ups, always reference your previous message so the developer does not have to search. Practice writing different closings for different situations, and soon it will feel natural. For more help with the beginning of your feedback, visit our App Feedback Message Starters section. If you need help with polite wording, check out App Feedback Message Polite Requests. For explaining problems clearly, see App Feedback Message Problem Explanations. And for more practice with replies, explore our App Feedback Message Practice Replies category. If you have questions about this guide, please visit our Contact Us page.