When you send feedback about an app, you often need to confirm that the other person understood your message, that you understood their reply, or that a specific action will be taken. Polite confirmation is a key skill because it shows you are attentive and respectful, while also preventing misunderstandings. This guide gives you direct, practical examples of polite confirmation phrases you can use in app feedback messages, explains when to use each one, and helps you avoid common mistakes.
Quick Answer: What Is a Polite Confirmation?
A polite confirmation is a short message that checks or restates information in a courteous way. It is not a demand for a reply, but a gentle check that you and the other person are on the same page. For example, instead of saying “Did you get my report?” you can say “Just confirming that you received my report. Thank you.” This small change makes your message sound more professional and considerate.
Why Polite Confirmation Matters in App Feedback
In app feedback situations, you are often communicating with customer support, developers, or other users. A polite confirmation helps in three ways:
- Clarity: It reduces the chance of errors, such as the wrong issue being fixed.
- Respect: It shows you value the other person’s time and effort.
- Efficiency: It often leads to faster, more accurate responses.
Whether you are writing an email, a chat message, or a comment in a feedback form, using polite confirmation phrases makes your communication smoother.
Formal vs. Informal Confirmation
The tone of your confirmation should match the situation. Below is a comparison table to help you choose the right level of formality.
| Situation | Formal Example | Informal Example |
|---|---|---|
| Email to support team | “I would like to confirm that the issue has been resolved.” | “Just checking – is this fixed now?” |
| Chat with a developer | “Could you please confirm that the update will be applied by Friday?” | “Can you confirm the update is coming Friday?” |
| Feedback form comment | “I am writing to confirm receipt of your previous message.” | “Got your last message, thanks.” |
| Follow-up on a request | “Please confirm that the change has been made.” | “Just confirming the change went through.” |
When to use it: Use formal language for official support tickets, emails to managers, or when you are reporting a serious problem. Use informal language for quick chats, friendly exchanges, or when you already have a good relationship with the person.
Natural Examples of Polite Confirmation
Here are realistic examples you can adapt for your own messages. Each example includes a brief context note.
Example 1: Confirming Receipt of a Reply
Context: You reported a bug, and support sent you a solution. You want to confirm you received it and understand it.
“Thank you for your detailed explanation. I just want to confirm that I have received your instructions and will try the steps you suggested. I appreciate your help.”
Tone note: This is polite and appreciative. It does not demand a reply but shows you are engaged.
Example 2: Confirming an Action Will Be Taken
Context: You requested a feature, and the developer said they will add it in the next update. You want to confirm the timeline.
“Thank you for letting me know. Could you please confirm that the new search filter will be included in the version 2.1 update? I just want to make sure I understand the schedule correctly.”
Tone note: This uses “could you please” to make the request polite. It also explains why you are asking, which softens the request.
Example 3: Confirming Understanding of a Problem
Context: A support agent explained why your app crashed. You want to confirm you understood the reason.
“So, if I understand correctly, the crash was caused by a conflict with the latest iOS update. Is that right? Thank you for clarifying this.”
Tone note: This is a gentle check. It restates the information in your own words and asks for confirmation. This is very effective for avoiding miscommunication.
Example 4: Confirming a Change in Settings
Context: You asked support to change your account settings, and they said it is done. You want to confirm.
“Thank you for making the change. Just to confirm, my account is now set to private mode, correct? I appreciate your quick response.”
Tone note: This is direct but polite. The phrase “just to confirm” is a common and natural way to start a confirmation.
Common Mistakes When Confirming
Even advanced learners sometimes make these errors. Here are the most common ones and how to fix them.
Mistake 1: Being Too Direct or Demanding
Wrong: “Confirm that you received my email.”
Better: “Could you please confirm that you received my email?”
Why: The first version sounds like an order. Adding “could you please” makes it a polite request.
Mistake 2: Using Unclear Pronouns
Wrong: “Please confirm that it is done.”
Better: “Please confirm that the password reset is done.”
Why: “It” is vague. Always specify what you are confirming to avoid confusion.
Mistake 3: Forgetting to Thank the Person
Wrong: “Confirm the update is scheduled.”
Better: “Thank you for your help. Could you please confirm that the update is scheduled for next Monday?”
Why: A thank you shows appreciation and makes the request feel less like a demand.
Mistake 4: Asking for Confirmation Too Many Times
Wrong: Sending three messages in one day: “Did you get my first message? Please confirm. Hello? Can you confirm?”
Better: Send one polite message and wait for a reasonable time (e.g., 24-48 hours) before following up.
Why: Repeated messages can annoy the recipient. One clear, polite confirmation is enough.
Better Alternatives for Common Confirmation Phrases
Sometimes the phrase you are using is not wrong, but there is a more natural or polite alternative. Here are some swaps.
- Instead of: “Did you see my message?”
Use: “Just checking if you had a chance to see my previous message.” - Instead of: “Is it fixed?”
Use: “Could you please confirm whether the issue has been resolved?” - Instead of: “Tell me if you got this.”
Use: “Please confirm receipt of this message. Thank you.” - Instead of: “I need you to confirm.”
Use: “I would appreciate it if you could confirm.”
When to use it: Use these alternatives when you want to sound more professional, especially in written communication like emails or support tickets.
Mini Practice Section
Test your understanding with these four questions. Each question presents a situation, and you need to choose the best polite confirmation. Answers are below.
Question 1
You reported a login problem. Support said they fixed it. What is the best way to confirm?
A) “Is it fixed now?”
B) “Thank you. Could you please confirm that the login issue has been resolved?”
C) “Fix it or not?”
Answer: B. It is polite, specific, and thanks the person.
Question 2
You are chatting with a developer about a new feature. You want to confirm the release date.
A) “Confirm the date.”
B) “Just to confirm, the new feature will be released on March 15th, correct?”
C) “Tell me the date.”
Answer: B. It is natural and uses “just to confirm” which is a common polite phrase.
Question 3
You sent a long feedback message and want to make sure the support team received it.
A) “Did you get my message?”
B) “I am writing to confirm receipt of my previous feedback message. Thank you.”
C) “Hello, message received?”
Answer: B. It is formal and clear, suitable for a support ticket.
Question 4
A support agent explained a complex solution. You want to confirm you understood correctly.
A) “So, if I understand correctly, I need to clear the cache and restart the app. Is that right?”
B) “Is that what you said?”
C) “I don’t get it.”
Answer: A. It restates the solution in your own words and asks for confirmation politely.
FAQ: Polite Confirmation in App Feedback
1. Is it rude to ask for confirmation?
No, it is not rude if you ask politely. Using phrases like “could you please” or “just to confirm” makes your request courteous. It shows you are careful and want to avoid mistakes, which most people appreciate.
2. How many times should I ask for confirmation?
Generally, once is enough. If you do not get a reply within a reasonable time (e.g., 24-48 hours for email, a few hours for chat), you can send one polite follow-up. Avoid asking repeatedly in the same day.
3. Can I use these phrases in a review or public feedback?
Yes, but be careful. In public reviews, keep your confirmation brief and neutral. For example, “I appreciate the response. Just confirming that the update resolved my issue.” Avoid asking for confirmation in a way that sounds like a complaint.
4. What if the other person does not confirm?
If you have asked politely and still do not get a confirmation, you can try a different approach. For example, you can say, “I understand you are busy. Could you please just let me know if my understanding is correct? Thank you.” If there is still no reply, you may need to contact support through another channel.
Final Tips for Using Polite Confirmation
Polite confirmation is a small habit that makes a big difference in your app feedback communication. Remember these key points:
- Always thank the person before or after your confirmation request.
- Be specific about what you are confirming.
- Match your tone to the situation – formal for official channels, informal for friendly chats.
- Do not overdo it. One clear, polite confirmation is usually enough.
For more help with your app feedback messages, explore our guides on App Feedback Message Starters and App Feedback Message Polite Requests. You can also find more practice examples in our App Feedback Message Practice Replies section. If you have questions about this guide, please visit our FAQ page or contact us.
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